Honda Sign

Your Ontario Honda Dealer is committed to you and your vehicle. Honda vehicles are what we do—all day, every day. So you can be sure that your vehicle is being fixed right the first time.

Ask these questions to your non-Honda service provider to test whether they can service your Honda to the standards of your local Honda dealer:

TechnologyTechnology

Do they have proprietary technology to help identify and solve issues more effectively?Arrow

Honda dealers are proud to be supported by Honda ETecH: a giant leap forward in automotive service capability.

ETecH was designed by Honda Canada’s Technical Tools department to help improve service capability for the Canadian Honda and Acura dealer network. ETecH is a server-based system, accessed by technicians through a rugged, fully mobile tablet PC. Each server runs virtualization software, capable of hosting multiple sessions of Windows and Linux operating systems: a session for each technician using ETecH. With this system, each technician has instant, mobile access to the critical tools and information they need to service your vehicle in a modern repair environment. This includes access to diagnostic and control module update software, service publications and bulletins, and the dealer’s own management system. The system’s architecture reflects Honda’s ground-up thinking that enables our technician to work without barriers.

Are they familiar with the latest Honda technology?Arrow

The technology found in today’s vehicles is constantly evolving, creating the need for frequently updated service publications, diagnostic software, and vehicle software. All Honda technicians have unrestricted access to service publications. They are also equipped with a wireless tablet device that ensures fast and unimpeded access to new information the minute it’s published through ETecH, a server-based system designed to improve service capability for the Canadian Honda dealer network. This device provides Honda technicians with the confidence of knowing they have the very latest service tools and information on hand at all times.

Do they have the right tools and equipment?Arrow

Maintenance and repair of Honda vehicles requires the specific tools available at all Honda dealers. Limited diagnostic tools and out-of-date software—sometimes found at non-Honda service providers—can hamper a technician’s ability to fix a problem right the first time. This could also add diagnostic time which adds cost to the service. ETecH, a server-based system designed by Honda Canada’s Technical Tools department, features automatic software deployments that ensure all critical diagnostic functions and vehicle applications are up to date and ready to use. With ETecH, you are assured that your dealership’s service capabilities will always keep pace with the deployment of new vehicle technology.

What kind of parts do they use to service your Honda? Do their parts have a warranty?Arrow

Your local Honda dealer uses only Honda Genuine Parts, made for your Honda to keep it a Honda. The core of Honda quality exists in every part of your vehicle. Genuine Honda Parts are manufactured to strict quality standards for an exact fit and precise operation. When you choose Genuine Honda Parts, you can count on the highest quality standards imposed by Honda engineers.

And yes, we have a replacement warranty; Honda Genuine Parts are covered for 1 year. The warranty coverage for replacement parts purchased from and installed by a Honda dealer includes parts replacement and labour.

Training & ExperienceTraining & Experience

How many hours of training do you have under your belt? Was it specific to Honda vehicles?Arrow

Ontario Honda dealers spend an average of 1094 Honda-specific hours in Honda-factory electronic and classroom training:

(A) Electronic: What makes Honda technical training unique? Honda technicians are kept abreast of the latest evolving technology through distance training programs available through e-Learning. E-Learning allows for timely and on-going training as soon as new models and technology are introduced, and is customized for each associate, with interactive functionality.

(B) Classroom: Honda technicians also participate in special technical training courses where they are challenged to demonstrate both their knowledge and their tactile skills. Hands-on training ensures that Honda technicians are able to stay up to date on technological changes and service procedures.

At Honda, “good-enough” is not good enough. Students cannot pass a technical training course by simply listening to a lecture and writing a paper test. A special form of training is used. It is referred to as IST (Individualized Skills Training). What makes IST training so special? Class size is restricted to no more than 8 students and participants work at their own pace. Every student must demonstrate the skills required before they receive credit for the course. Lectures & tests (passive learning) have been replaced by skill acquisition and skills demonstration (active learning). Through this process, we are able to guarantee that students have acquired the knowledge and demonstrated the skills needed to fix your vehicle right the first time.

Who has received training at your shop? Does it include Service Management, Advisors and support staff in addition to Technicians?Arrow

Technicians are not the only staff members required to complete Honda training. Service Advisors, Fixed Operations Managers, Parts Managers and Parts Advisors complete more than 25 online and in-classroom courses to ensure your Honda is running in optimal condition.

How often do they get training?Arrow

At your local Honda dealer, training is an ongoing process that’s always top of mind. As new models are launched and technology evolves, new courses are added to ensure staff is up to date on the latest developments.

How do they get to pick their staff?Arrow

At Honda we have entered into partnerships with several community colleges across Canada to sponsor Honda specific apprentice training programs. We donate vehicles, training components, tools, equipment, and expertise. Honda also works closely with colleges to enrich and continually update our apprentice curriculum, so that the students receive the best possible education. In this manner we are able to ensure that our dealers have the “pick of the litter” when it comes to hiring new professional service technicians.

Can they guarantee they'll identify the root cause of the issue?Arrow

Honda dealers use state of the art facilities with the latest high-tech equipment, like ETecH, a server-based system designed by Honda Canada’s Technical Tools department to help improve service capability for the Canadian Honda dealer network. This system, combined with factory trained Honda technicians who know what’s best for your vehicle, helps to ensure your vehicle is fixed right the first time.

The technological enhancements found at your local Honda dealer are designed to take your service experience to an entirely new level. Here are just a few of the features that make Honda Genuine Service technology every bit as advanced as the tech found in our vehicles:

Systems linkage
All systems (publications, diagnostics, reprogramming, etc.) are consolidated on ETecH, including communication with a vehicle through a wireless gateway device. Through this gateway, the diagnostic system can communicate with a vehicle and automatically search for service publications relevant to issues identified. This means that the correct service procedures are available to the technician at their fingertips, and vehicle issues can then be resolved quickly and accurately.

ETecH offers the advantage of wireless mobility – even during a test drive
Wireless mobility ensures that Honda technicians can thoroughly inspect complex vehicle systems quickly and easily. ETecH tablet PCs can operate outside of the dealership’s infrastructure network by switching over to a direct wireless connection with the gateway device, providing technicians with diagnostic capability during road tests.

CostsCosts

Is the number of hours quoted a direct result of not being as time efficient as your Honda dealer?Arrow

Your local Honda dealer works on Honda vehicles all day, every day. They know your Honda best and can resolve issues faster, which means you pay for less hours compared to after-market repair services. Honda dealers also possess the technology to facilitate diagnosis and identify an issue’s root cause. This technology includes:

Technical support in real-time
ETecH facilitates technical support from Honda Canada with specialists available to troubleshoot difficult problems in real-time. ETecH provides the means to remotely control sessions and diagnostic functions, while working directly with technicians to complete the repair. Diagnostic data is also transmitted for immediate analysis to help work through a problem while the vehicle is at the dealership.

CM Update keeps your vehicle’s software up-to-date
Today’s advanced vehicles have systems that facilitate software updating in the field. When needed, CM Update (Control Module Update) software provides a means of servicing these systems at the dealership. Certain owner concerns and vehicle issues can be effectively resolved by updates in the form of software revisions. With ETecH, your vehicle’s software can be updated over a wireless connection while other service work is being performed.

Can they give you the lowest price on tires?Arrow

Honda dealers do more than offer competitive pricing and carry original equipment tires for your Honda. If you find a lower advertised price within 30 days of purchasing any of the following tire brands (Michelin, Toyo Tires, Goodyear, BF Goodrich, Dunlop, Firestone, Uniroyal, Hankook, Yokohama, General Tires, Pirelli and Continental), your participating Honda dealer will match the lower price!

Can they give you the lowest price for an oil change?Arrow

This is our guarantee: should you find a lower advertised price for an equivalent 0W-20 full synthetic oil & filter change from any other service centre in Canada, your Honda dealer will match it.

ConvenienceConvenience

Do they have a customer service bay and comfort amenities?Arrow

Your local Honda dealer has state of the art facilities, with customer comfort in mind. Make an appointment today and enjoy our comfortable waiting lounge areas with complimentary coffee and Wi-Fi internet access.

How many locations do they have across the province?Arrow

The Honda dealer network includes 79 dealerships in Ontario—all backing Honda factory warranty. Your factory warranty is also backed up across Canada and North America as a whole.

Can you easily schedule an appointment?Arrow

Making an appointment online or by phone is easy and convenient. You can book with confidence, knowing that your vehicle will be in the trusted hands of Honda trained technicians who use only Genuine Honda parts. When you think maintenance, think of your local Honda dealer.

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